Demands and Resources in Work Mediated by Digital Platforms: A Scoping Review of the Literature

Authors

Keywords:

alternative work arrangements, JD-R, work design

Abstract

Work arrangements with hiring mediated by digital platforms  digiwork) have grown exponentially in  recent years, both in the form of crowdwork and in the form of work on  demand via app. However, there is still little systematization regarding knowledge about the elements that characterize this arrangement. Through a scoping review of the literature covering the period from 2005 to 2021, this study sought to identify the digiwork design characteristics, organizing it based on two specific categories: its requirements and the resources available to the worker. For that, it used the model of job demands and resources (JD-R) as a theoretical basis. After applying the inclusion and exclusion criteria, the 43 articles reviewed allowed for the identification of an important imbalance between the demands and resources present in digiwork. It also indicated many missing resources that make it difficult for workers to adequately deal with the demands of both the organization and the task. Among the most prominent demands, imprecision in labor categorization, surveillance via algorithmic management and self-management of risks stand out, while flexibility appears as the most cited resource present, and social protection as the most relevant resource absent. Taken together, the digiwork design characteristics may contribute to the worker's burnout process, in addition to interfering with their motivational process. This generates both suboptimal performance and damage  to the worker’s health and well-being. 

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Author Biographies

Laila Leite Carneiro, Universidade Federal da Bahia

PhD in Psychology from the Federal University of Bahia (UFBA). Adjunct Professor at the Institute of Psychology and the Graduate Program in Psychology at UFBA. Leader of the Positive Psychology Laboratory (LAPP). Leader of the Working Group “Organizational Culture and Occupational Health” of the National Association for Research and Graduate Studies in Psychology (ANPEPP). Research themes: positive psychology, alternative work arrangements, worker well-being, organizational commitment and voice in organizations.

Giulia Tescari Medeiros, Universidade Federal da Bahia

Undergraduate student in Psychology at the Federal University of Bahia. Member of the Psychology Laboratory at the Federal University of Bahia (LAPP-UFBA).

Irlan Souza de Araújo, Universidade Federal da Bahia

Undergraduate student in Psychology at the Federal University of Bahia. Member of the Psychology Laboratory at the Federal University of Bahia (LAPP-UFBA).

Marian Assolin Abou Abbas, Universidade Federal da Bahia

Undergraduate student in Psychology at the Federal University of Bahia. Member of the Psychology Laboratory at the Federal University of Bahia (LAPP-UFBA).

Published

2023-02-01

How to Cite

1.
Leite Carneiro L, Tescari Medeiros G, Souza de Araújo I, Assolin Abou Abbas M. Demands and Resources in Work Mediated by Digital Platforms: A Scoping Review of the Literature. Organ. Soc. [Internet]. 2023Feb.1 [cited 2024Apr.22];30(104). Available from: https://periodicos.ufba.br/index.php/revistaoes/article/view/49871

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Articles