Being listened to, realizing that your experiences matter, contributes to the rescue of human dignity

Abstract

Introduction: the psychological ‘on duty’ is a type of psychological care that is characterized by the provision of specialized clinical listening, at the exact moment when the subject experiences a crisis. This readiness in welcoming dialogues with the needs of the contemporary subject who, immersed in a scenario of unavailability of time and affection, finds, on duty, a place of reference on which he can count on mental health care. Objective: to analyze the scientific production on psychological duty in the period from 2017 to 2021. Methodology: tis a descriptive-exploratory study with a quali-quanti approach about the publications on psychological duty indexed in the CAPES Journal Portal. Results: a total of 34 articles were found, of which 19, as they met the established eligibility criteria, were part of this study. Scientific production on psychological duty has been developed in the teaching services of university institutions, published in vehicles of expressive quality, with a greater concentration of studies in the southern region of Brazil and with a predominance of qualitative research and experience reports. Regarding the topic addressed, three core meanings were identified: the theoretical foundation of the on-duty from a specific approach, on-duty as clinical practice in professional training in psychology and characteristics of the subjects who demand the on-duty clinic. Conclusion: it was found that studies on the on-duty have followed different paths, including several theoretical and practical approaches, in different contexts, with emphasis on university school services, the place where this clinical modality is conceived and where a difference can be made in training of professionals who are ethically and politically committed to subjects in situations of anguish/psychic suffering, who have, on duty, open doors to be listened to, in order to understand their problems and attribute new meanings to their experiences.